<<GO BACK>>

SHIPPING DETAILS

Mostly All Of Our Products Are Shipped Same Or Next Day

Your product will be mostly shipped by UPS OR FEDEX and will be delivered in 1-5 business days depending upon your geographical location from our warehouses. We ship products from warehouses in NJ, CA,TX And FL. Mostly if you are close to our warehouses, you should receive the AC in 1-3 business days. We will email you your tracking number soon as its shipped out or you can log into your account on our website by using your email address and password you created at the time of placing order to check all the shipment and product details.
Please remember we only ship to 48 states within United States. Due to expensive shipment fee we do not ship to Hawaii & Alaska. We do not ship to Canada, Puerto Rico, Jamaica and other countries due to custom issues.

Though above shipment and delivery process is what we normally practice, under unforseen circumstances they cannot be guaranteed at all times. But we do our best and mostly succeed to ship the product either same or the next day.

Overnight Shipping Details (if required)

We can ship overnight or by Second Day Air. But beacuse these are air conditioners and the package weighs more than 90 pounds, shipping overnight can be anywhere from $180-$250 depending upon your location from our warehouse in NJ, CA,TX And FL.

<<GO BACK>>

.

WARRANTY

• 5 year on compressor and 1 year on part and labor.

  COMPLETE DETAILS:

  If you received a product that is "Dead On Arrival" we will replace it with brand new unit. You have 15 days from the date of delivery to notify us of the same.

  Please make sure that you have an invoice from the licensed HVAC (or air conditioning company) with our model number AND serial number to receive any warranty. Replacement parts will be shipped and credit will be given when the part is returned to supplier. You will not receive credit for replacement units or warranty parts without proper documentation. Proper documents include an invoice from us and an invoice from a licensed installer. Our invoice will be emailed to you with the tracking number that you can print and save for future reference.

<<GO BACK>>

RETURN POLICY

Quality is our #1 goal. If a product does not meet our strict quality control standards, we will not sell it. We want you to be satisfied with your purchase. It is our policy to do everything we can to make our customers happy. We strive for 100% satisfaction. Because your satisfaction is our number one priority, we will do what it takes to ensure your experience with KINGERSONS a positive one.

But out of thousands of units sold every year, there maybe some instances that the product you received is defective. We have the following policy for such situations:-


DEFECTIVE EXCHANGE
If unit (any product) is defective, we will gladly make an exchange or send parts for repair. If the unit is delivered damaged, we will have it picked up and send a new replacement at our cost. You will not pay a single cent. Exchanges will only be made with the same model - if customer upgrades or downgrades to a different model, we'll treat it as a return and new order.

RETURNS
If customer does not want exchange and wants to return it instead and wants a refund, customer is responsible to ship unit back to our warehouse at their own expense; restocking fee of 18% will apply regardless if defective and original shipping and handling fee ($148/per unit) will not be refunded. Usually there should be no reason for returns, if there is any problem with the product we will exchange it with a BRAND NEW product at no extra cost to you. Once product(s) is/are shipped, all Packages Refused are considered as returns as well and return policy will apply at the time of refund.

* All returns and exchanges must be requested within 15 days after the receipt of the product. *

CANCELLATIONS
If you placed the order and you wanted to cancel the order BEFORE IT IS SHIPPED, we will gladly cancel your order and $15.99 cancellation fee will be charged and credit card processing charges will not be refunded. Please make sure that you call us within few hours after the order is placed. We ship the items out same or next business day. We cannot process cancellations after the product is shipped out. It will be considered as a return instead once the product is shipped and you will need to pay the return charges.

We want you to be happy with your purchase from us. We truly appreciate your business and continue to do our best to earn your trust with each transaction.

100% Satisfaction is guaranteed with all your purchases. In case any of the RARE complications occur, we will handle them upto your best interest and satisfaction.

Warehouse Locations:
New York, New Jersey, California, Florida, Missouri, Georgia, Texas, Arizona and Canada.